Terms of Service

1. Service provider details and definitions

1.1. Service Provider

Hereinafter referred to as the Service Provider or Tarje. The Service is marketed under the trade marks Tarje and Tarje POS.

1.2. Definitions

• Terms — these terms of service together with their integral parts (clause 1.3).
• Service — the Tarje web-based point-of-sale and management system described in these Terms, together with all its applications (clause 2).
• Customer — a legal person (typically a café, restaurant, bar or other catering business) or a natural person who creates an Account and uses the Service.
• User — a person who uses the Service on behalf of and under the authority of the Customer (e.g. the Customer's employee or member of waiting staff).
• End Customer — the Customer's own customer (e.g. a café visitor) whose data the Customer processes through the Service.
• Account — the Customer's user account in the Service.
• Plan — a priced service tier of the Service (Põhi, Pro, Ultimate).
• Prepaid Period — a prepaid usage period of 1, 3, 6 or 12 months (clause 4.4).
• Contract — the contract for the use of the Service concluded between the Service Provider and the Customer on the basis of the Terms.
• DPA — the data processing agreement applicable between the Parties (clause 9.3).
• Party / Parties — the Service Provider and the Customer individually or together.
• Consumer — a natural person who uses the Service for purposes not related to their economic or professional activities.

1.3. Application of the Terms

The Terms constitute a binding Contract between the Service Provider and the Customer. In addition to the Terms, the use of the Service is governed by the privacy policy and, with regard to processing as a processor, the data processing agreement (DPA), which are integral parts of the Terms.

2. Subject matter of the Contract and description of the Service

2.1. The Service is a web-based point-of-sale and management system (software as a service, SaaS) aimed primarily at catering businesses (cafés, restaurants, bars, etc.). The Service consists of the following applications:

• POS (pos.tarje.ee) — management of sales, transactions, products and settings, and reporting (Back Office);
• Kitchen and bar display — transmission of orders to kitchen and bar staff;
• Customer display — displaying the order to the End Customer;
• Waiter app — the server's tool for taking and managing orders;
• QR menu (menu.tarje.ee) — a digital menu with a self-service ordering option.

2.2. The Service may include additional features, for example gift cards (clause 8.5), e-invoices, data export (in CSV and Excel formats), accounting software integrations (e.g. Merit) and multi-location management. The exact functionality of the Service may depend on the Plan chosen by the Customer; the scope of functionality of the Plans is set out on the Service's website.

2.3. The Service Provider has the right to develop, enhance and change the Service in accordance with the procedure set out in these Terms (clauses 7.3 and 14).

2.4. To use the Service, the Customer needs a working internet connection and compatible devices. Providing the hardware, internet connection and other technical prerequisites is the Customer's responsibility. Offline mode is governed by clause 7.5.

3. Conclusion of the Contract, account creation and security

3.1. The Contract is deemed concluded when the Customer creates an Account and confirms acceptance of the Terms. An Account must be created in order to use the Service.

3.2. When creating an Account, the Customer undertakes to provide true, complete and up-to-date information and to update it where necessary.

3.3. By creating an Account, the Customer confirms that:

• they act in the course of their economic or professional activities when using the Service (a business-to-business, i.e. B2B, relationship), unless they are a Consumer within the meaning of clause 3.4;
• they have the right to conclude this Contract and the person acting on behalf of the Customer when creating the Account is duly authorised to do so;
• they are at least 18 years old and have active legal capacity;
• they will use the Service in accordance with the Terms and applicable law.

3.4. If, by way of exception, the Service is used by a Consumer, the consumer rights arising from law additionally apply to them (including clauses 6.4, 12.3 and 17.3). Consumer protection provisions do not apply to a Customer acting for business purposes.

3.5. The Customer is responsible for keeping the Account and the related login credentials (username, password, etc.) secret. The Customer is responsible for all actions performed under their Account.

3.6. The Customer undertakes to notify the Service Provider (info@tarje.ee) immediately of any unauthorised use of the Account or other security breach.

3.7. The Customer is responsible for managing the access rights granted to Users and ensures that Users comply with these Terms.

3.8. The Service offers two-factor authentication (2FA) to protect the Account. If the Customer has enabled 2FA, they are responsible for the security of the authenticator app and the associated device. If the 2FA device is lost, access is restored through the Service Provider's customer support after reasonable verification of the Customer's identity and right of representation.

4. Trial period, plans and prices

4.1. Free trial period

A new Account receives a 14-day free trial with the functionality of the Ultimate plan. During the trial period, use of the Service is free of charge. If the Customer selects a paid Plan during or at the end of the trial period and adds a valid payment method, use of the Service continues on the selected Plan in accordance with the payment terms set out in clause 5. If the Customer does not select a paid Plan, the Service is locked at the end of the trial period and becomes usable again once a paid Plan (Põhi, Pro or Ultimate) is selected. The Customer's data is retained in accordance with clause 13.4.

4.2. Plans and monthly fees

4.2.1. The exact scope of functionality of the Plans is set out on the Service's website.

4.3. VAT

The Service Provider is not currently registered for VAT; therefore, no VAT is added to the prices and the fees stated in these Terms are final. If the Service Provider becomes registered for VAT in the future, VAT at the applicable rate will be added to the prices and Customers will be notified in advance in accordance with the procedure set out in clause 15.

4.4. Prepaid Periods

In addition to the monthly recurring subscription, a paid Plan may be paid for in advance for a period of 1, 3, 6 or 12 months. The following discounts apply to prepayment: 3 months −5%, 6 months −10%; for a 12-month period the Customer pays the price of 10 months, i.e. receives 2 months free of charge. The current prepayment prices are as follows and are also published in the Service and on the website:

4.4.1. A prepaid period is added to the end of the Customer's current paid period, or begins immediately if there is no current period.

4.5. Device licences

Each Plan includes a fixed number of device slots per application type (POS terminals, kitchen and bar displays, customer displays, waiter devices), which are published in the Service and on the website. Additional device licences can be purchased in the Service as a one-off prepayment for a period of 1, 3, 6 or 12 months (with the same discounts as in clause 4.4). An additional licence does not renew automatically: at the end of the period the additional slot expires, new devices exceeding the limit cannot be activated, and the Service Provider has the right to suspend the use of devices exceeding the limit until the Customer purchases a new licence or frees up a device slot. Viewing and exporting data remain available.

5. Payment terms

5.1. Paid Plans are paid for as a monthly fee in advance.

5.2. Card payments and the recurring subscription (monthly fee) are processed through the payment service provider Stripe. By making a payment, the Customer also agrees to Stripe's applicable terms. Tarje does not store or process the Customer's card details — these are transmitted directly to Stripe.

5.3. Recurring subscription and automatic renewal. Subscribing to a paid Plan takes the form of a recurring subscription. The subscription renews automatically at the end of each billing period (month) for the next equivalent period, and the corresponding monthly fee is charged automatically to the Customer's payment method until the Customer cancels the subscription in accordance with the procedure set out in clause 6.

5.4. Failed payment. If payment of the monthly fee fails (e.g. due to card expiry or insufficient funds), the Service Provider may retry the payment, notify the Customer and grant a reasonable period for payment. If payment continues to fail, the Service Provider has the right to suspend the provision of the Service until the debt is paid.

5.5. Invoices are made available to the Customer electronically (by e-mail and/or in the Account).

5.6. Payment for a Prepaid Period. Payment for a Prepaid Period (clause 4.4) is made as a one-off payment through Stripe. A prepayment does not create a recurring subscription and does not renew automatically: at the end of the period, the Service continues under the Customer's current recurring subscription or is locked until the Customer selects a new period or Plan.

6. Cancellation of the subscription, changing the Plan and refunds

6.1. Cancellation of the subscription. The Customer may cancel the recurring subscription at any time by notifying the Service Provider by e-mail (info@tarje.ee). The Service Provider cancels the recurring subscription within a reasonable time after receiving the notice. Cancellation takes effect at the end of the current, already paid billing period; the Service remains available until the end of that period and the next monthly fee is not charged.

6.2. Changing the Plan. The Customer may change the Plan (upgrade or downgrade). An upgrade to a higher Plan takes effect immediately and the price difference is settled accordingly; a downgrade to a lower Plan generally takes effect from the beginning of the next billing period.

6.3. Refunds. A monthly fee already paid is generally not refunded, except where applicable law provides otherwise or where the Service Provider has materially failed to perform its obligations.

6.4. Consumer's right of withdrawal

6.4.1. If the Customer is a Consumer, they generally have the right to withdraw from the Contract within 14 days by submitting a clear statement to that effect to the Service Provider (e.g. by e-mail to info@tarje.ee).

6.4.2. Exception. The Service is a digital service whose provision begins immediately. If the Consumer has given express consent for the provision of the digital service to begin during the withdrawal period and has confirmed that they are aware that they lose the right of withdrawal once the Contract has been fully performed, the Consumer loses the right of withdrawal to the extent that the service has already been provided. For a partially provided service, the Service Provider may claim a proportional fee.

6.4.3. The consumer's right of withdrawal does not apply to a Customer using the Service for business purposes (B2B).

6.5. Prepaid Periods. A prepayment is a one-off purchase. A prepayment already made is generally not refunded; the exceptions are the cases referred to in clause 6.3 (including a material breach by the Service Provider), the Consumer's statutory rights (clause 6.4), the cases set out in clauses 12.5, 13.3 and 14.3, and cases arising from mandatory provisions of law.

7. Availability of the Service, maintenance and support

7.1. The Service Provider makes reasonable efforts to keep the Service available without interruption. The Service Provider does not guarantee that the Service will operate at all times without interruptions or errors.

7.2. The Service Provider has the right to carry out scheduled maintenance and updates. Where possible, the Customer is notified in advance of significant scheduled interruptions. Essential maintenance or security measures may be applied without prior notice.

7.3. The Service Provider has the right to develop and change the Service and its functionality. The Customer is notified of significant changes a reasonable time in advance in accordance with the procedure set out in clause 14.

7.4. Customer support. Customer support is available by e-mail at info@tarje.ee. The Service Provider responds to enquiries within a reasonable time.

7.5. Offline mode. The Service allows the POS to operate temporarily without an internet connection; such transactions are synchronised to the cloud when the connection is restored. Data on the Customer's device that has not yet been synchronised to the cloud is at the Customer's risk (for example, in the event of destruction, loss or resetting of the device) and is subject to the limitation of liability set out in clause 12.

7.6. Backups and restoration. The Service Provider makes regular backups of the Customer's cloud data (generally retained for up to 60 days). A backup restoration initiated by the Customer replaces the state existing in the Service at the time of restoration with the state of the backup; the Customer is responsible for initiating the restoration and for its consequences. Backups do not include unsynchronised data on devices.

8. Customer's obligations and prohibited use

8.1. The Customer undertakes to use the Service only for lawful purposes and in accordance with these Terms.

8.2. The following, among other things, is prohibited:

• using the Service for an unlawful purpose or to infringe the rights of third parties;
• damaging the security, integrity or operation of the Service, including distributing malware or seeking unauthorised access;
• copying, decompiling, reverse engineering or reselling the Service, its source code or parts thereof without the Service Provider's consent;
• placing a load on the Service in a manner that disrupts its normal operation;
• providing false information or using another person's data without authorisation.

8.3. The Customer is responsible for all data they enter into the Service, including ensuring the necessary legal bases for processing End Customers' data.

8.4. In the event of a breach of the Terms, the Service Provider has the right to suspend the provision of the Service or terminate the Contract in accordance with the procedure set out in clause 13.

8.5. Gift cards. The Service enables the Customer to issue and manage their own gift cards. The issuer of the gift cards is the Customer: the Customer is responsible for the terms, validity and redemption of their gift cards and for performing the obligations undertaken towards End Customers (including consumer rights). The Service Provider provides only the technical functionality and is not the issuer of the gift card.

8.6. Integrations and API. If the Customer creates API keys, sets up webhooks or other integrations with third parties, the Customer is responsible for the selection of those third parties, the access granted to them and their activities. Data is transmitted to a destination specified by the Customer (for example, a webhook URL) on the Customer's instruction. The Service Provider is not responsible for the operation of third-party services or for their data processing. An API key is a secret: the Customer undertakes to keep it confidential and, if a leak is suspected, to delete the key immediately.

9. Personal data and data protection

9.1. The processing of personal data is described in the privacy policy, which is an integral part of the Terms.

9.2. Allocation of roles. With regard to the Customer's account and billing data, Tarje is the controller. With regard to data that the Customer itself enters into the Service (including End Customer, order and loyalty-customer data), the Customer acts as the controller and Tarje as the processor, processing that data on the Customer's instructions.

9.3. With regard to processing as a processor, the data processing agreement (DPA) applies between the Parties, setting out the conditions of processing in accordance with Article 28 of the General Data Protection Regulation (GDPR). The DPA is available at dpa-en.html and forms part of these Terms.

9.4. Complaints concerning the processing of personal data may be addressed to the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon, www.aki.ee).

10. Confidentiality

10.1. Confidential information is any non-public information that a Party receives from the other Party in connection with the Contract, including the Customer's business, sales and customer data, the Service's technical information and source code, and any special conditions agreed between the Parties.

10.2. Each Party undertakes to use the other Party's confidential information solely for the performance of the Contract and not to disclose it to third parties without the other Party's prior consent. Confidential information may be disclosed to a Party's employees and advisers who need it for the performance of the Contract and who are obliged to keep it confidential.

10.3. The confidentiality obligation does not apply to information that: is public without a breach by a Party; was lawfully known to a Party before receiving it from the other Party; has been obtained independently from a third party without an obligation of confidentiality; or whose disclosure is required by legislation, a court or a competent authority — in which case the disclosing Party notifies the other Party in advance where possible.

10.4. The confidentiality obligation applies during the term of the Contract and for 3 years after its expiry.

11. Intellectual property and licence

11.1. The Service, including the software, source code, design, trade marks, logos and other content, is the intellectual property of the Service Provider or its licensors and is protected by applicable law.

11.2. For the use of the Service, the Customer receives a fixed-term, non-exclusive, non-transferable right of use (licence), without the right to sublicense, for the term of the Contract and within the scope of the selected Plan. The Customer does not acquire any other rights to the Service or its parts.

11.3. Data and content entered into the Service by the Customer remain the Customer's. The Customer grants the Service Provider the right to process that data to the extent necessary for the provision of the Service.

12. Liability and force majeure

12.1. Limitation of liability. To the extent permitted by Estonian law, the Service Provider is not liable for indirect damage, loss of profit, loss of data or business interruption.

12.2. To the extent permitted by Estonian law, the Service Provider's total liability towards the Customer per event is limited to the amount the Customer has paid for the Service during the 12 months immediately preceding the event that caused the damage.

12.3. The limitations set out in clauses 12.1 and 12.2 do not exclude or limit liability that cannot be excluded or limited under legislation, including liability for damage caused intentionally or through gross negligence (§ 106(2) of the Law of Obligations Act (võlaõigusseadus)), or the Consumer's statutory rights.

12.4. Force majeure. A Party is not liable for a breach of an obligation if the breach is excused due to force majeure within the meaning of § 103 of the Law of Obligations Act — that is, due to a circumstance beyond the Party's control which the Party could not reasonably have been expected to take into account, avoid or overcome (for example, a natural disaster, a widespread power or communications outage, a large-scale cyberattack, war, a general strike or a change in legislation).

12.5. The impeded Party notifies the other Party without delay of the occurrence and cessation of force majeure. The deadline for performing the obligation is extended by the duration of the force majeure. If the force majeure lasts for more than 60 days, either Party may terminate the Contract; in that case, the unused prepayment is refunded to the Customer proportionally.

13. Term and termination of the Contract, and data export and deletion

13.1. The Contract enters into force upon creation of the Account and remains in force for an indefinite term until terminated by one of the Parties.

13.2. Termination by the Customer. The Customer may terminate the Contract at any time by cancelling the subscription and/or deleting the Account. For a paid Plan, clause 6.1 applies.

13.3. Termination by the Service Provider. The Service Provider may terminate the Contract ordinarily by giving the Customer at least 30 days' notice by e-mail; in that case, the unused prepayment is refunded to the Customer proportionally. In the event of a material breach of the Terms, payment arrears or unlawful use, the Service Provider may terminate the Contract extraordinarily and suspend the Service, including without prior notice.

13.4. Data export and deletion. The Customer can export their data through the Service (including in CSV and Excel formats) during the term of the Contract. After the expiry of the Contract, the Service Provider retains the data for a reasonable period (generally up to 30 days) to allow the Customer to download the data, after which the data is deleted or anonymised, except for data whose retention is required by legislation (e.g. accounting source documents). With regard to End Customers' data, the Service Provider acts as a processor in accordance with the DPA.

13.5. Expiry of the Contract does not affect provisions which, by their nature, remain in force after expiry (including clauses 10, 12, 13.4 and 17).

14. Changes to the Terms and prices

14.1. The Service Provider has the right to amend these Terms, for example in connection with the development of the Service or changes in legislation.

14.2. The Customer is notified of significant changes that are unfavourable to the Customer by e-mail and/or through the Service at least 30 days in advance; of other changes, a reasonable time in advance.

14.3. If the Customer continues to use the Service after the changes take effect, they are deemed to have accepted the changes. If the Customer does not agree with the changes, they have the right to terminate the Contract before the changes take effect; if the Customer terminates the Contract due to a significant unfavourable change, the unused prepayment is refunded to them proportionally.

14.4. Price changes. The Service Provider may change the prices of the Plans and additional licences by giving the Customer at least 30 days' notice by e-mail. The new price applies from the billing period following the entry into force of the change. A price change does not apply to a Prepaid Period already paid for. The addition of VAT is governed by clause 4.3.

15. Notices

15.1. Notices related to the Contract are submitted: to the Service Provider at the e-mail address info@tarje.ee; to the Customer at the e-mail address specified in the Account and/or through the Service.

15.2. An e-mail is deemed to have been received on the working day following its sending.

15.3. The Customer undertakes to keep the contact details of the Account (including the e-mail address) up to date. The Customer bears the risk of not receiving a notice due to outdated contact details.

16. Assignment

16.1. The Customer may not assign the rights and obligations arising from the Contract to a third party without the Service Provider's prior consent given in a form enabling written reproduction.

16.2. The Service Provider may assign the Contract in connection with a transfer of the enterprise or a part of it, a merger or an acquisition, notifying the Customer thereof. An assignment must not reduce the Customer's rights under the Contract.

17. Applicable law and dispute resolution

17.1. These Terms and the use of the Service are governed by the law of the Republic of Estonia.

17.2. The Parties endeavour to resolve disputes through negotiations. If no agreement is reached, the dispute is resolved by an Estonian court in accordance with the procedure provided by law.

17.3. A Customer who is a Consumer also has the right, for the out-of-court resolution of a consumer dispute, to turn to the Consumer Disputes Committee operating at the Consumer Protection and Technical Regulatory Authority (Endla 10a, Tallinn; ttja.ee).

17.4. Complaints concerning the processing of personal data may be addressed to the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon, www.aki.ee).

18. Final provisions

18.1. Invalidity of provisions. If any provision of the Terms proves to be invalid or unenforceable, this does not affect the validity of the remaining provisions. An invalid provision is replaced with a valid provision that comes as close as possible to the economic purpose of the invalid provision.

18.2. Entire agreement. The Terms, together with the privacy policy, the DPA and the price list and plan descriptions published in the Service and on the website, constitute the entire agreement between the Parties regarding the use of the Service and supersede all prior agreements on the matter.

18.3. Waiver. If a Party does not exercise a right arising from the Terms, this does not constitute a waiver of that right or of the right to demand compliance with the Terms.

18.4. Language. The Estonian-language version of the Terms prevails over all translations (including the English translation); translations may be updated with a delay.

18.5. Entry into force and versions. These Terms entered into force on 01.07.2026. Version of 14.07.2026: supplemented (prepaid periods, gift cards, integrations and API, two-factor authentication, offline mode, backups and restoration, device licences). Current version of 16.07.2026: added confidentiality, notices, assignment, final provisions, the procedure for advance notice of price changes and the prepayment price table, and clarified the force majeure and Contract termination provisions.